Terms of Service
Accounts, acceptable use, payments and responsibilities.
These documents take effect when Phonebox launches. They are reviewed by the owner before publication.
Phonebox is operated by Steelworks Software LLC, a limited liability company registered in Delaware, United States. These terms cover the Phonebox website, console, API, CLI, SDK and MCP server. If you use Phonebox for an organization, you must have authority to act for it.
Your account and keys
Provide accurate account information, protect your credentials, and revoke any API key you believe is compromised. You are responsible for everything done through your projects, including the actions of the agents, applications and people that use your keys.
Acceptable use
Use Phonebox only for lawful purposes, and only with apps, accounts and content you are authorized to use. You may not use Phonebox for:
- unlawful activity;
- fraud, spam or deceptive automation;
- creating accounts at scale against a service's terms;
- circumventing the security measures or rate limits of third-party services, for example through credential stuffing or CAPTCHA farms;
- distributing or running malware;
- harassing or abusing anyone;
- content that exploits minors;
- reselling phones as a competing service.
We may suspend phones used in violation of this section, and we may freeze the project they belong to while we look into it.
Your content and your phones
You keep your rights in the apps, files and data you put on your phones. You authorize us, and the service providers described in our Privacy Policy, to process that content in order to run your phones and operate Phonebox. You are responsible for having the rights and permissions needed to use the apps and accounts your agents operate, including following those apps' own terms.
A parked phone keeps its apps, files and signed-in accounts. If we ever need to limit how long parked phones are kept, we will give you notice first. Deleting a phone is permanent, so keep your own copies of anything you need.
Usage and payment
Phonebox is prepaid. You buy credits in advance, starting at $10, and they don't expire. New accounts receive $2 in one-time starter credit. There is no subscription and no automatic top-up. Usage is billed at the rate on our pricing page, currently $0.06 per phone-minute. It is measured per second while a phone is starting or running, with a one-minute minimum per session. Parked phones cost nothing, and a session that fails before its phone is ever ready is not charged.
Every project has a monthly spending limit that you can change. A new session doesn't start if it would take the project past that limit.
Our payment provider acts as merchant of record and handles checkout, applicable taxes, receipts and refunds under its own checkout terms. Credits can only be used for Phonebox and can't be transferred to another customer. To request a refund or dispute a charge, email us with your project ID and order reference. Nothing in these terms limits refund rights you have under applicable law. A refund removes the matching credits, and if the remaining balance no longer covers the time reserved by running phones, we freeze the project and park its phones.
Phones and availability
Phonebox phones are virtual Android devices running in cloud data centers. Some apps behave differently on them than on a handset, and some may not run at all. Your agent decides what to do on a phone, and you are responsible for the actions it takes there.
Capacity is limited, so a request to start a phone can be refused when none is available. We don't offer an uptime commitment unless we agree to one in writing.
Changes and suspension
We may change Phonebox or these terms. Material changes will be published on this page with an updated date, and they won't change charges for usage that has already happened. We may also suspend access to deal with abuse, compromised credentials, payment reversals or a service incident.
Support and account closure
Email team@phonebox.dev for support, billing questions, account closure or data requests. Include your project ID, and never send passwords, card details or API keys. We may need to confirm your authority before we change an account or share its records. Some financial and security records are kept after an account is closed, as described in our Privacy Policy.