Plans

Phone time comes with a plan: Starter, Pro or Enterprise. Credit buys phones at $0.06 per phone-minute, billed per second; see Pricing and credits.

Uploads, activity history and the Limits are the same on every plan.

The free weekCopy Anchor Link

• New accounts only, one per person. Start it in the console or from the link phonebox setup gives your agent. A card is required, and nothing is charged for 7 days.
• It comes with $5 of trial credit and Starter's limits. Running out never charges you; start Starter early to keep going, or choose Pro. Either ends the week and charges that plan at once, and any trial credit left carries over.
• Unless you cancel, Starter begins on day 7. Polar, our payment provider, emails a reminder 3 days before. If the charge fails, the week ends unpaid.
• Cancelling, or an unpaid end, parks running phones and removes the rest of the $5. You pay nothing for the week.

Changing or cancellingCopy Anchor Link

• Starter to Pro takes effect at once: you pay the prorated difference, added as credit.
• Pro's capacity is set up within 24 hours of starting Pro. Until then, 5 phones at once; everything else in Pro applies at once.
• Moving down takes effect at the end of the month you paid for. Nothing is deleted at once: what is over the lower limits stays, but you can't add more, and recordings past the shorter retention go through the normal cleanup.
• Cancelling stops the next renewal. The plan lasts to the end of the month you paid for, part of a month isn't refunded, and your credit stays.
• If a renewal payment fails, the project has the limits of a project without a plan until it goes through, and the owner gets an email to update the card.

Without a planCopy Anchor Link

• The project keeps its credit and can spend it, with smaller limits: 1 phone at a time, 3 saved phones, idle wait up to 10 minutes, sessions up to 1 hour, owner only, the default country, no GPS, locale or timezone changes, and no new recordings.
• No top-ups: subscribe again to raise the limits. The API answers 403 plan_required with the link; see errors.
• A saved phone unused for 30 days is deleted, after a warning email a week before. The terms have the details.

Accounts from before plansCopy Anchor Link

They keep their balance, limits and credit purchases, with or without a plan. There is no free week: Starter is charged when they subscribe, and it only raises their limits.

GET /v1/account, phonebox account and get_account over MCP show a project's plan, limits and next step. See Account.